Terms & Conditions

Student Solutions Pty Ltd Website Terms and Conditions 

Student Solutions Pty Ltd ACN 160 084 319 (“Student Solutions Pty Ltd”) provides a range of class-leading products and services that enable end users to search, select, compare and apply for primarily student-oriented accommodation. This accommodation is sourced from a range of accommodation provider types and property owners with the intention of promoting their accommodation offerings to students.

Legal Information

Please read this legal information carefully. Information on our Website/s and in any Student Solutions Pty Ltd publications should not be regarded as a substitute for professional legal, financial or real estate advice.

Terms of Use

Our website terms and conditions of use, along with our Privacy Policy, and other notices on our Website/s, form the basis on which you may access and use our Website/s. We reserve the right to change any or all of our terms of use or other conditions for using our Website/s at any time by publishing the new terms or conditions on our Website/s and without notice.

Your use of our Website/s constitutes your acceptance of those terms. Should you object to any of our terms of use or other notices on our Website/s your sole option is to immediately cease your use of the Website/s.

Student Solutions Pty Ltd and its related entities responsible for maintaining our Website/s and all Student Solutions Pty Ltd publications make no guarantee of the accuracy or reliability of the information contained therein (including, but not limited to, any content or information generated on our Website/s by or on behalf of Student Solutions Pty Ltd, and any Third Party Content on our Website/s). Student Solutions Pty Ltd and its related entities, directors, officers and agents disclaim all liability and responsibility for any direct or indirect loss or damage that may be suffered by any recipient through relying on anything contained in or omitted from our Website/s or publications.

Terms and Definitions

“Agreement” means these terms of use, the Student Solutions Pty Ltd privacy policy and any other terms incorporated by reference into these terms of use, in each case as amended from time to time;

“Contributions” means information including data, text, video, still images, audio or other material that Student Solutions Pty Ltd has permitted you to host, share, publish, post, store or upload on the Website as permitted under this Agreement.

“Other User Contributions” means information including data, text, video, still images, audio or other material that Student Solutions Pty Ltd has permitted users other than you to host, share, publish, post, store or upload on the Website.

”Student Solutions Pty Ltd”, “we”, “us” or, “our” means Student Solutions Pty Ltd and its subsidiaries.

“Syndication Tools” means the various syndication arrangements that Student Solutions Pty Ltd may make available from time to time, which may include Student Solutions Pty Ltd widgets, APIs, partner-site plug-ins and co-branded website arrangements

“Website” means any website operated by Student Solutions Pty Ltd and includes elements of Student Solutions Pty Ltd operated websites published via the Syndication Tools.

 Restrictions on use of Website/s

By accessing or using our Website/s you agree that you will not:

(a) use any automated device, software, process or means to access, retrieve, scrape, or index our Website/s or any content on our Website/s;

(b) use any device, software, process or means to interfere or attempt to interfere with the proper working of our Website/s;

(c) undertake any action that will impose a burden or make excessive traffic demands on our infrastructure that we deem, in our sole discretion to be unreasonable or disproportionate site usage;

(d) use any content on, or index our Website/s for purposes of constructing or populating a searchable database of properties or competing with us in any manner;

(e) transmit spam, chain letters, contests, junk email, surveys, or other mass messaging, whether commercial in nature or not;

(f) use our Website/s or any content from our Website/s in any manner which is, in our sole discretion, not unreasonable and/or not for the purpose which it is made available;

(g) violate the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right;

(h) pose as any person or entity or attempt to solicit money, passwords or personal information from any person;

(i) act in violation of any Term of Use or other condition posed by us or any applicable law;

(j) reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit our Website/s or any content on our Website/s, except as expressly authorised by us; or

(k) transmit or attempt to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature.

We reserve the right to exercise whatever means we deem necessary to prevent unauthorised access to or use of our Website/s, including, but not limited to, instituting technological barriers, or reporting your conduct to any person or entity.

Copyright

The subject matter on and accessible from our Website/s and publications is copyright. Apart from fair dealing permitted by the Copyright Act 1968, Student Solutions Pty Ltd grants visitors to the site permission to download copyright material only for private and non-commercial purposes. For reproduction or use of Student Solutions Pty Ltd copyright material beyond such use, written permission must be obtained directly from Student Solutions Pty Ltd or the relevant copyright owner.

If given, permission will be subject to the requirement that the copyright owner’s name and interest in the material be acknowledged when the material is reproduced or quoted, in whole or in part.

Advertising and third party links

Our Website/s includes advertisements, hyperlinks and pointers to websites operated by third parties. Links to third party websites include, without limitation, links to the websites of some of our Student Solutions Pty Ltd advertising partners, and customers. Those third party websites do not form part of our Website/s and are not under the control of or the responsibility of Student Solutions Pty Ltd. When you link to those websites you leave our Website and do so entirely at your own risk. Student Solutions Pty Ltd and its related entities make no warranty as to the accuracy or reliability of the information contained on any third party websites, and Student Solutions Pty Ltd and its related entities, directors, officers and agents disclaim all liability and responsibility for any direct or indirect loss or damage which may be suffered by you through relying on anything contained on or omitted from such third party websites. A display of advertising does not imply an endorsement or recommendation by Student Solutions Pty Ltd.

Contributions

For the purposes of this section titled Contributions, “You” or “you” means the individual making Contributions to Student Solutions Pty Ltd’s Website/s.

Student Solutions Pty Ltd may at any time, without liability to you, remove, alter or disable access to any or all of your Contributions in its sole discretion without prior notice. Without limiting the previous sentence, Student Solutions Pty Ltd may remove or disable access to any or all your Contributions if it considers that:

(a) Those Contributions are in breach of any law or regulation;

(b) Those Contributions infringe the intellectual property rights of any third party;

(c) It is required to do so by a regulatory body or any relevant authority pursuant to an interim or final take-down notice;

(d) Those Contributions are:

(i) Misleading or deceptive;

(ii) Inappropriate having regard to the purpose of the Website;

(iii) Likely to cause offence;

(iv) Materially incorrect;

(v) Obscene;

(vi) Defamatory;

(vii) Otherwise unlawful; or

(viii) Corrupted, due to the presence of a virus or other disabling code.

You retain all of your ownership rights in your Contributions. Student Solutions Pty Ltd is under no obligation to treat your Contributions as proprietary information.

To the extent that any Contributions are proprietary in nature, you grant:

(i) Student Solutions Pty Ltd, in respect of Contributions to its Website/s

A worldwide, nonexclusive, royalty-free, perpetual, transferable and irrevocable licence to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and display and publicly perform your Contributions throughout the world in any medium, whether currently in existence or not. You also grant each user of the Website a nonexclusive licence to use, reproduce, adapt, translate, distribute, prepare derivative works of, display and perform your Contributions as permitted by Student Solutions Pty Ltd and this Agreement.

You grant:

(i) Student Solutions Pty Ltd, in respect of Contributions to its Website/s
The right to use your name or the name you submit with the contribution, and, the right to represent and warrant that:

(a) You own and control all of the rights to the Contributions; or
(b) You have the lawful right including all necessary licences, rights, consents, and permissions to use and authorise Student Solutions Pty Ltd to display the Contributions.

For any Contributions that you may retain moral rights in, you declare that:
(c) You do not require that any personally identifying information be used in connection with the contribution, or any derivative work, upgrade or update of the contribution;

You understand that when accessing the Website, you may be exposed to Other User Contributions. You acknowledge and agree that neither Student Solutions Pty Ltd has control of and is not responsible for Other User Contributions. You release Student Solutions Pty Ltd from any claims that you could assert against Student Solutions Pty Ltd relating to or in connection with Other User Contributions.

Third Party Content


Our Website/s contains content provided to Student Solutions Pty Ltd by other parties (“Third Party Content”). Student Solutions Pty Ltd does not have a practice of monitoring or making inquiries about Third Party Content. Student Solutions Pty Ltd is not responsible for, does not endorse and makes no representations either express or implied concerning Third Party Content. Third Party Content does not represent the views of Student Solutions Pty Ltd. You rely on Third Party Content completely at your own risk.

User warranties

You represent and warrant that:

(a) The information you supply on registration is accurate in all respects;
(b) You have the lawful right including all necessary licences, rights, consents, and permissions to use and authorise Student Solutions Pty Ltd to display your Contributions;
(c) If any of that information changes you will promptly notify Student Solutions Pty Ltd in writing of the changes (click here for contact information[M1] );
(d) Your use of the Website will comply at all times with this Agreement and any directions published from time to time by Student Solutions Pty Ltd on the Website;
(e) You will make sure that you keep your username and password by which you access the Website confidential and secure at all times;
(f) You accept all liability for any unauthorised use of any username and password issued
(g) You will not make any Contributions that:
(i) Infringe the intellectual property rights of any third party, and you agree to pay all royalties, fees or other monies payable by reason of any Contributions made by you;
(ii) Are misleading or deceptive;
(iii) Are materially incorrect;
(iv) Are likely to cause offence;
(v) Directly or indirectly involve the advertising or marketing of any products or services;
(vi) Are obscene, including pornographic, hateful, racially or ethnically offensive material;
(vii) Are defamatory;
(viii) Are otherwise unlawful or encourage unlawful conduct; or
(ix) Are otherwise inappropriate having regard to the purpose of the Website.

Indemnity
You agree to indemnify and hold Student Solutions Pty Ltd, Student Solutions Pty Ltd’s subsidiaries and affiliates (and the officers, agents, partners and employees of each of the forgoing) against any and all loss, liability, claim or demand (including reasonable attorneys’ fees arising out of, or in connection with your use and access to the website or Contributions not in accordance with these terms.

Policy for Linking to Our Website/s

Hyperlinks enhance the user’s experience by providing easy access to additional information or original source material, whether on the same site or from an external source. For this reason, we value the use of hyperlinks in our content.
However, in using hyperlinks, we:

(i) Attribute the original source of the hyperlink where it points to third party content.
(ii) Do not claim ownership or rights to content belonging to other parties.
(iii) We ask that you observe similar practices when linking to our content. You should be aware that if you do not do this, this may be in breach of our rights or the rights of our licensors or other third parties.

Please do:
(i) Link to our content directly. We encourage direct links.
(ii) Comply with all copyright, trade mark or other applicable laws.
(ii) Use the title or headline of the content to which you are linking, as long as you link directly to that content.

Please do not:
(i) Attribute a link to Student Solutions Pty Ltd content as being a link to your own or someone else’s content (for example, use your own logo to link to our content).
(ii) Attribute a link to our site and then link somewhere else.
(iii) Frame our content in such a way as to present it as your own or as belonging to anyone other than us or our licensors.
(iv) Link to our content as part of a property portal aggregating property listings and/or information, unless we give you specific written approval to link to our content.
(v) We reserve the right to require that you do not link to our content and we may exercise this right by giving notice to you. We reserve complete discretion in relation to our exercise of this right, which may be due to the matters or circumstances above, or any other matter or circumstance we consider is due reason.

Limitation of liability

Certain rights and remedies may be available under the Competition and Consumer Act 2010 (Cth) similar legislation of other States or Territories and may not be permitted to be excluded, restricted or modified. Apart from those that cannot be excluded. To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded is restricted, at our option to: the re-supply of services or payment of the cost of re-supply of services; or the replacement or repair of goods or payment of the cost of replacement or repair.

In no event shall Student Solutions Pty Ltd be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit, loss of revenue, loss of goodwill, loss of customers, loss of capital, downtime costs, loss of profit, loss of or damage to reputation, loss under or in relation to any other contract, loss of data, loss of use of data, loss of anticipated savings or benefits suffered or incurred by or awarded against you under or in any way connected with this agreement or the websites. Notwithstanding anything to the contrary herein, the aggregate liability of Student Solutions Pty Ltd , its related entities to you for any cause of action whatsoever and regardless of the form of the action, will at all times be limited to $100.00.

Corporate Advertising Options

Companies, businesses and organisations can advertise on our site (“Corporate Ad”).

The fee payable for placing a Corporate Ad will be communicated to you at the time of purchase, together with any applicable credit card surcharges. Once you have purchased a corporate ad, you will not be entitled to any refund if you change your mind.

If your Corporate Ad is removed or otherwise unavailable before the Listing Term has expired, you are not entitled to a rebate or refund for the remainder of the Listing Term.

Where a Corporate Ad is deemed or maybe reasonably suspected of be false, misleading or deceptive, Student Solutions Pty Ltd may terminate, suspend or otherwise temporarily remove details of your Corporate Ad without notice.

Property Listing Options

You may to list a property (“Property Listing”) and/or room/s (“Room Listing”) on our site.
The fee payable for the listing a Property Listing and/or Room Listing will be communicated to you at the time of purchase, together with any applicable credit card surcharges. Once you have purchased a Property Listing and/or Room Listing, you will not be entitled to any refund if you change your mind.

If your Property Listing and/or Room Listing is leased, removed or otherwise unavailable before the Listing Term has expired, you are not entitled to a rebate or refund for the remainder of the Listing Term.

We may terminate, suspend or otherwise temporarily remove details of your Property Listing if the Student Solutions Pty Ltd subscription of your Property Agent is suspended or terminated for any reason.

Where a listing is deemed or reasonably suspected of be false, misleading or deceptive, Student Solutions Pty Ltd reserves the rights to contact you for clarification and/or report the listing to the relevant authority for potential further action.

Property Listing Profile Upgrades

You may enhance a Property Listing on our site (“Property Listing Profile Upgrade”).
The fee payable for Property Listing Profile Upgrade will be communicated to you at the time of purchase, together with any applicable credit card surcharges. Once you have purchased a Property Listing Profile Upgrade, you will not be entitled to any refund if you change your mind.

If your Property Listing that is subject to a Property Listing Profile Upgrade is leased, removed or otherwise unavailable before the Listing Term has expired, you are not entitled to a rebate or refund for the remainder of the Listing Term.

We may terminate, suspend or otherwise temporarily remove details of your Property Listing if the Student Solutions Pty Ltd subscription of your Property Agent is suspended or terminated for any reason.

Where a listing is deemed or reasonably suspected of be false, misleading or deceptive, Student Solutions Pty Ltd reserves the rights to contact you for clarification and/or report the listing to the relevant authority for potential further action.

In the Property Listing section:

“Feature Property” means our Property Listing that is promoted as a Featured Property on the student accommodation section of the website.

“Listing Term” means the period for which you purchase a Property Listing and/or Room Listing from us, as communicated to you at the time of purchase.

“Property Listing” means a property which has been listed on our Website.

“Property Listing Profile Upgrade” means an enhanced Property Listing profile on our Website.

“Room Listing” means a rom which has been listed on our Website.

You may purchase a Property Listing, Room Listing and/or Property Listing Profile Upgrade for the Listing Term.

You acknowledge that:
a. Subject to your rights under law which cannot be excluded, we cannot guarantee the continuous or fault-free operation of the Website; systems or technological failure may impede or prevent access to all or any part of the property data and transmission of data over the internet can be subject to errors and delays;

b. Our products are subject to change, development and discontinuation at any time.

c. We may contact you from time to time to provide you with reports and updates regarding your Property Listing, Room Listing, Featured Property, and/or Property Listing Profile Upgrade ; and

d. We collect, use and disclose the personal information you submit to us in accordance with our Privacy Policy and you agree to processing of that information on those terms.

Jurisdiction

Your use of this Website and all of our legal notices will be governed by and construed in accordance with the laws of South Australia, Australia and by using our Internet sites you irrevocably and unconditionally submit to the jurisdiction of the courts of that State.

Student Solutions Pty Ltd Guest Review Disclaimer

All reviews expressed here are the views of Student Solutions Pty Ltd website users who have booked and stayed at accommodation booked through our website. The opinions expressed are those of Student Solutions Pty Ltd website users and not of Student Solutions Pty Ltd website users. We do not endorse any of the customer opinions or property owner responses published on our site.

Defamatory Content

We do not allow any defamatory or offensive language to be published on our website. This includes racially abusive language, threatening language or any other language which we consider to be offensive. If you are aware of any such defamatory content, please inform us at info@studentsolutions.com.au at the earliest possible opportunity to ensure its removal in compliance with our Defamatory Content policy.

Authentic Content

We do not allow reviews written by owners or managers or any reviews where incentives or threats are used by managers or owners to influence customers. If you are aware of any such abuse, please inform us at info@studentsolutions.com.au.

Genuine Content

We only accept reviews from customers who have booked and stayed at a property through our website. If it is confirmed that you did not stay or were asked to leave for genuine reasons by the property owner/manager, we reserve the right to remove your review. To report abuse of our reviews system you can contact us at info@studentsolutions.com.au.

Student Solutions Pty Ltd Website Privacy & Security

Student Solutions Pty Ltd are required to comply with the Privacy Act 1988 (Cth) including the ten National Privacy Principles (NPPs). Our procedures promote the handling of your personal information in accordance with the NPPs, to protect and maintain the privacy, accuracy and security of your personal information.

Collection of your personal information

We will usually only collect your personal information from you, and we will limit our collection to information necessary for us to carry out our business functions, which include providing you with Student Solutions Pty Ltd products and services associated with searching, selection, comparison and applying for student rental accommodation, and providing you with marketing information which we consider may be of interest to you, as well as offers regarding those products and services.

The types of personal information we collect about you and our use of that information is dependent on the products and services we provide to you. Generally this personal information will include (but is not limited to) your name, address, date of birth, telephone number, country of origin and occupation. We also may require the name of the institution you are studying at, the name of the course you’re enrolled in, expected date of commencement and the duration of the course that you are studying.

We will always use fair and lawful means of collecting your personal information. When collecting your personal information, we will inform you generally about the purpose of collection, who we will disclose the information to, any law that requires us to collect the information and the main consequences if you do not provide all of the information requested. Whenever possible, practicable and lawful, you may deal with us on an anonymous basis.

Use and disclosure of your personal information

We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.

Generally, these purposes include providing you with our products and services, providing you with marketing information or offers regarding other products and services of the Student Solutions Pty Ltd, conducting marketing and other promotional activities, and obtaining your feedback on our products and services.

We may exchange your personal information between the Student Solutions Pty Ltd companies, and we may disclose your personal information to our agents and contractors for these purposes. In doing so, we will expect that all agents and contractors are bound by the NPPs, or are contractually required by us to uphold the standards of the NPPs, to ensure your personal information is protected. Our agents and contractors include those who provide us with services, and those who perform business services or functions on our behalf.

Student Solutions Pty Ltd does not provide your personal information to any third party for the purpose of that third party using your information to market, offer or sell their products or services to you.

Apart from the above instances, we will otherwise only use and disclose your personal information with your consent (unless such uses and disclosures are required or permitted by law).

Security of your personal information

We will take reasonable steps to securely store your personal information to ensure it is protected from loss, misuse or unauthorised access, disclosure or modification. We safeguard your personal information through written privacy procedures and physical, electronic and other procedural protection. Information is destroyed or permanently de-identified when it is no longer needed for any purpose for which it was collected.

We cannot guarantee the privacy or security of any personal information provided via our website during transmission. Once received, we will take reasonable steps to securely store that information to ensure it is protected from loss, misuse or unauthorised access, disclosure or modification.

Unique Identifiers

We will use an identifier unique to the Student Solutions Pty Ltd to identify the personal information that we hold about you. We do not assign Commonwealth identifiers for this purpose.

When purchasing from Student Solutions Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

If you have any questions regarding our privacy policy, please contact our customer support centre info@StudentSolutions.com.au

Access and accuracy of your personal information

Student Solutions Pty Ltd is committed to ensuring that your personal information is accurate, complete and up-to-date. If you believe any of your personal information in our records is not accurate, please contact the Student Solutions Pty Ltd via the details shown below.

Upon your request, we will provide you with access to your personal information from our records, except in limited circumstances where the NPPs permit us to deny access. Any such requests should be directed to the Student Solutions Pty Ltd via the details shown below.

Student Solutions Pty Ltd website Cookies Policy

Our website uses cookies. We do not use the information stored in those cookies to collect information about you, or to track your individual use of the website. We do use this information for statistical and reporting purposes.

The Student Solutions Pty Ltd website may contain links to other websites. Student Solutions Pty Ltd is not responsible for the privacy practices or the use and protection of your personal information on those websites.

Overseas transfer of your personal information

Generally, we will not transfer your personal information overseas, except upon your request, or if we are authorised to do so by law.

Changes to our Privacy Policy

We may amend, modify or replace this Privacy Policy at any time and without notification.

Contact us

If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact by mail at Student Solutions Pty Ltd, 22 Hardy Street, and Goodwood or by email at info@StudentSolutions.com.au